Contact
You can contact Le Mas de Cartelan for any request. We will get back to you as soon as possible.
Frequently asked questions
It’s important to us that you have the best possible vacation experience with us, and that starts with having access to all the information you need.
Here are answers to some of the most frequently asked questions about booking, payment, arrivals, key collection.
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Why does the gardener/pool specialist work during your stay?
The garden and swimming pools require regular maintenance. The gardener/pool specialist is trustworthy and very discreet. They usually work early on Saturday mornings.
What to visit in the Alpilles?
On our site, you can go to “Discover the Alpilles”. You’ll find various suggestions for cultural visits, excursions and restaurants.
What if the supermarkets are closed when we arrive?
It is possible to use the “shopping” service. Just give the concierge a list of your needs beforehand. Your purchases will be reimbursed on presentation of your receipt.
Are dogs accepted?
Only small dogs are welcome, provided that :
– they do not disturb neighbours with incessant barking
– they do not climb on beds and sofas
– they do not urinate against the house or pillars
– excrement is collected every dayPlease inform the concierge if you wish to take your pet on holiday.
Are sheets and towels provided?
We provide all bedding, bath towels, pool towels and kitchen towels. A weekly change of sheets is included in the price.
How do I get to Mas de Cartelan and who is there to welcome me?
When the booking is finalized, you will receive a booking confirmation with the address of the Mas. You’ll also find the name and telephone number of the concierge. She will welcome you on arrival, show you the house and how it works, and collect the deposit. During your stay, the concierge will answer any questions you may have.
What should I do if something breaks or needs repair during my stay?
Call the concierge indicated on your booking confirmation.
What our customers think
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